Case Study: Designing AI-Driven Asset Inspection Mobile App on BTP

Building a Field-Service SAP Mobile App in Just 4 Weeks.

Smart Asset Inspections for Queensland’s Electric Power Pole Inspectors.

How the ProductByDesign team conceptualised, designed, and delivered an AI-driven smart mobile app for Queensland’s electric pole inspectors enabling them to detect defects , identify parts and raise service tickets to field teams in under a minute

Industry: Utilities & Energy

Solution: SAP S/4HANA | SAP BTP | SAP BYO Mobile Licence | SAP Fiori for iOS

BTP Portal Design

SAP BTP Portal Design and Development

We design B2B, B2C, and B2E SAP BTP apps and portals that feels like top tier consumer experiences—fully aligned to your brand identity , audience and industry . Our approach starts with research and understanding your key user personas and mapping their tasks, information needs, journeys, touch points and pain points. From there, we design role-specific interfaces that simplify experience to what matters most — improving productivity and adoption.

Lastly, we design and develop SAP BTP portals using standard SAP UI5 controls fully aligned with Fiori guidelines and BTP architecture, so when SAP upgrades Fiori UI controls, your UI stays compatible and automatically benefits from the latest enhancements without any extra rework.

Examples of Persona-Based Portals

Key SAP Used:

SAP BTP Mobile Services
SAP Fiori for iOS
SAP Mobile Start (for deployment and access)
SAP Asset Management Integration (S/4HANA)
On-device image processing (OCR)
Offline-capable mobile data sync

Customer Portals – Enable customers to track orders, raise service requests, access invoices, and view product catalogs—all in one intuitive space.

Supplier Portals – Streamline PO management, delivery tracking, invoicing, and compliance documentation for faster turnaround and fewer errors.

Subcontractor Portals – Digitise job scheduling, site check-ins, timesheet submissions, and safety checklists to reduce paperwork and delays.

HR and Employee Portals – Centralise HR requests, leave management, task approvals, internal forms, and operational workflows.

BTP_Customer_Portal_02

Employee Portal

Customer Portal

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Fit for Porpose S/4 Extensions

SAP S/4HANA Extensions on SAP BTP

At ProductByDesign, we help organisations streamline their SAP S/4HANA processes by designing custom, role-based extension apps on SAP BTP that focus on simplicity, usability, and speed without changing the backend logic.

Our process starts by working closely with your business teams to identify high-usage S/4HANA transactions, isolate frequently used fields, key actions, and pain points, and reimagine those tasks as lightweight, intuitive apps on SAP BTP.

What We Do:

Simplify S/4HANA Transactions– Convert frequently used S/4HANA transactions (e.g. ME21N – Create Purchase Order, VA01 – Create Sales Order, VL31N – Inbound Delivery) into clean, streamlined mini-apps tailored for specific user roles

Digitise Paper-Based Forms – Replace manual paper or PDF-based forms (e.g. onboarding, site access, inspection checklists) with mobile-ready apps that post data directly to S/4HANA.

Workflow-Driven Extensions– Build custom apps for approval processes, status updates, or field validations that notify users, collect data, and update S/4HANA in real time

Role-Based Dashboards & Workbenches – Design intuitive workbenches for warehouse staff, procurement teams, or service agents to handle daily tasks without navigating multiple S/4 screens.

Role-Based Dashboard that we build for Australias Largest Mining Company.

Paper form digitised for streamlining Milk testing result directly to S/4HANA.

SAP BTP Native Mobile Apps

SAP BTP Native Mobile Apps Design and Development

Not sure how to utilise your SAP BTP mobile licenses or where to begin?

We help organisations activate dormant SAP BTP Mobile Services by conducting discovery workshops and user research to identify mobile use cases tailored to your field teams, warehouse staff, or on-the-go decision-makers.

We design and build native mobile apps for iOS and Android using SAP BTP Mobile Services and SDKs. These apps deliver powerful capabilities like offline access, barcode scanning, GPS tracking, and digital signatures. Built using SAP Fiori design principles, they integrate seamlessly with S/4HANA, ECC, and other systems, and are deployed via SAP Mobile Start or your enterprise app store.Let us help you simplify workflows, improve user adoption, and unlock mobile productivity with SAP-native, role-based experiences.

Our Discovery-Driven Approach:

Step 1: License Assessment & Opportunity Scan

Review your existing SAP BTP mobile service entitlements.
Identify which capabilities (e.g. iOS/Android SDK, SAP Mobile Start) are unused or underutilised.

Step 2: Discovery Workshops

Engage with key business users across departments (e.g. warehouse, field ops, HR, procurement).
Identfy high-friction tasks and benckmark mobile needs.
Identify scenarios with mobile potential (e.g. work on the go, remote approvals, scanning, task tracking)

Step 3: Use Case Prioritisation

Evaluate identified opportunities using a Quick Win matrix exercise
Impact (time saved, process streamlined)
Feasibility (data availability, technical effort)
User demand (volume of users & adoption potential)

Step 4: Prototyping & Validation

Rapidly prototype 1–2 fit-for-purpose mobile apps using SAP Fiori for IOS / Android Figma stencils.
Validate usability and business value with stakeholders before development

Step 5: Build & Deploy

Develop the apps using SAP BTP SDK for iOS/Android or cross-platform
Deploy securely through SAP Mobile Start or MDM (Mobile Device Management)
Ensure integration with S/4HANA, ECC, or other backend systems using OData/APIs

Why choose us?

1. Consumer-Grade UX, SAP UI5 Grade Governance

Beautifully designed simple portals and apps that follow SAP’s Fiori UX Guidelines and UI.5 best practices for architecture, security, and extensibility.

2. Expert in SAP BTP, UX & Clean Core Concept

We’ve worked at SAP, led design innovation, and delivered award-winning solutions for global enterprises.

3. One Team. End-to-End UX/UI Delivery.

We work as an integrated extension of your team partnering with internal stakeholders and SAP implementation partners to deliver end-to-end UX and UI solutions. From discovery and design to development and deployment, we ensure alignment, clarity, and impact for your investments.

Still Sitting on Unused BTP Services?

Join our free discovery session to explore UX quick wins, mobile app ideas, and ways to turn your dormant BTP services into real business impact. Book your session now — no obligation, just exploring the possibilities.