From 30 Clicks to 10:
How UX Audit Can Transform SAP Adoption
When we started wor with the operations team at one of Australia’s largest dairy co-operatives (an SAP ECC customer), who had low user adoption and efficiency concerns, the pain was clear. To raise a simple purchase order, users needed 25–30 clicks, switched between five different screens, and often relied on external spreadsheets for codes. What should have been a 2-3-minute task was taking 10-15 minutes.
​
Whether you’re still on ECC or preparing for a move to S/HANA, this story is similar. Complex workflows, transaction screens, unclear navigation, and inconsistent journeys frustrate employees and lead to delays, inefficiencies, and workarounds outside SAP.
​
This is where a manual UX audit becomes a game-changer.
What Is a UX Audit?
Unlike automated assessments, a manual audit looks closely at the human experience of SAP. Our team conducts onsite or remote sessions with your end users, sitting with them as they navigate transactions.
We ask:
​
-
Where do they get stuck or confused?
-
How long does it take to finish a task?
-
Where are your decision points and what data you need to make the decision.
-
How many clicks and screens are needed?
-
Do they need external references—like dockets, spreadsheets, or third-party apps—to complete a process?
These sessions give us evidence of where processes break down and why adoption and efficiency struggles.
Benchmarks That Matter
During every SAP system audit, we measure and benchmark:
​
-
Transaction time: Raising a purchase order might take 7–10 minutes today vs. 2–3 minutes in a streamlined flow.
-
Number of clicks: Current flows often require 20–30 clicks; redesigned journeys bring that down to fewer than 10.
-
Reference screens: Users may jump between 4–6 different screens to complete a single transaction; future-state designs consolidate this to 1–2.
-
Error and rework rates: Missed fields and unclear steps lead to abandoned or repeated transactions.
-
Cognitive load: Many users rely on cheat sheets or colleagues because the system isn’t intuitive.
These benchmarks become the baseline, helping measure progress once improvements are in place.
Mapping the End-to-End User Journey
We then go beyond individual transactions and create a user journey map. This shows how multiple SAP solutions, transactions, third part apps and touchpoints fit together in real business context. For example, completing a simple request might require switching between SAP GUI, SharePoint forms, and even manual paperwork.
​
By visualising these journeys, you see exactly where friction occurs and how to fix it.
From Audit to Solution Prototype
Once evidence is collected, our team defines initial design concepts and validates them with business stakeholders. Next, we create rapid prototypes that show the future-state SAP Fiori experience.
​
Because we use SAP UI5 stencils and Fiori guidelines, the prototypes are:
-
Aligned with SAP standards
-
Easy for developers to pick up
-
98% Close to the final product
​
This ensures a smooth handover from design to development with minimal rework.
Final Word
Once evidence is collected, our team defines initial design concepts and validates them with business stakeholders. Next, we create rapid prototypes that show the future-state SAP Fiori experience.
​
Because we use SAP UI5 stencils and Fiori guidelines, the prototypes are:
-
Aligned with SAP standards
-
Easy for developers to pick up
-
98% Close to the final product
​
This ensures a smooth handover from design to development with minimal rework.