UX design services for apps, websites and customer portals
We offer end-to-end UX design for mobile apps, websites and customer portals, grounded in research with your real customers.
Why ProductByDesign
Good UX design makes your product easy to understand, quick to use and hard to get wrong. It's the difference between an app people keep and one they delete.
We start with discovery workshops, customer interviews and journey mapping to understand what people need. We then create user flows, wireframes and interactive prototypes, design the final screens, and test them with users. Our team can also work with developers through build and launch.
Our designers have shaped digital products used by thousands of people every day, and we bring that same rigour to small and medium businesses across Australia.
What we design and build: Booking and quoting flows, online stores, customer self-service portals, staff tools and dashboards.
Our UX design process
- Discovery workshops to agree goals, users and success measures
- Customer interviews and journey mapping to find the real pain points
- User stories, user flows and information architecture
- Wireframes and interactive prototypes
- UI design in your brand, with accessible colour, type and components
- Usability testing with real users before development starts
Frequently asked questions
What design services do you offer?
We offer end-to-end UX design for mobile apps, websites and customer portals. We start with discovery workshops, customer interviews and journey mapping, then create user flows, wireframes and interactive prototypes, design the final screens, and test them with users.
What is the difference between UX and UI design?
UX design is how the product works: the flows, structure and decisions a customer makes. UI design is how it looks: colour, type, layout and components. We do both.
Can you improve the UX of an existing app or website?
Yes. We can run a UX review and usability testing on your current product, then redesign the screens that cause the most friction.
Do you design to accessibility standards?
Yes. We design to WCAG 2.2 AA so your product works for everyone.
More services
Talk to us about your project
A free 30-minute call, then a written scope and fixed price. Based in Melbourne, working with businesses across Australia.